What is the best way to make a reservation?
You can either book your stay at Fish Tales Cottage online or call us directly at (250)888-4867. Our online booking system is secure, SSL-protected and accepts major credit card payments in all currencies. You can also pay with Pay Pal. Your first payment (50% of total cost) is due 15 days days before arrival. The remaining balance is due 1 day before check-in. We will email you a notice when your payments are due.
Do I need to stay a minimum nights?
On our website it is a 2 night minimum. We may be able to accommodate a one night stay if you contact us by phone or use the contact form below to email me.
What taxes and fees will I be charged?
Provincial Sales Tax of 8% applies to sales of short-term accommodation provided in BC and Goods and Service Tax of 5% tax on the supply of goods and services that are purchased in Canada. The total of these taxes show as “Sales Tax = PST + GST” when you make a reservation.
We also charge a one time cleaning fee (cost is posted on website availability page). Our cottage is professionally cleaned by Port Renfrew Cleaning Ltd.
How will I receive my confirmation and arrival instructions?
All confirmation and arrival instructions will be sent to you via email. You will receive a reservation confirmation via email within minutes of making your reservation. 2 days before your arrival you'll receive another email with cottage access and other information.
What is the Cancellation and Refund Policy?
100% of paid prepayments refundable when cancelled 24 hours before arrival or earlier. 0% refundable if cancelled after.
Is a damage deposit required?
We do not charge a damage deposit. Accidents happen and when they do please let us know so we can prepare for the next guests arrival.
Can I bring my pet?
Yes, our property is pet-friendly. There's no additional fees for pets. We ask that pets don't get on any of the furniture and when you're outdoors with your pet we ask that they be on a leash.
What if I need to change my dates?
We're happy to modify your booking if the dates you want are available. Contact us.
For other questions?
You can easily contact me on the form below or by phone, (250)888-4867. I'm happy to help.